How to Cancel Max (HBO) — Step-by-Step Guide (2026)
⏰ 2-3 minuteseasyVerified 2026-05-22$15.99/mo
Max (formerly HBO Max) is straightforward to cancel online. No phone calls needed. Your access continues through the end of your current billing cycle.
Go to your Max account page
Visit max.com and sign in. Click your profile icon in the top-right corner and select "Account" from the dropdown.
Find your subscription details
On the Account page, look for the "Subscription" section. It shows your current plan (With Ads, Ad-Free, or Ultimate) and next billing date.
If it says 'Billed through Apple/Google/Amazon/Roku', you must cancel through that platform instead.
Click "Cancel Subscription"
Click "Cancel Subscription" under your plan details. Max will show what you'll lose and may offer a discount or downgrade option.
Need the exact words to say if they try to keep you?
Click through any retention offers and confirm on the final screen. You'll receive an email confirmation and keep access until your billing period expires.
If you're canceling because of price, try the cheaper 'With Ads' tier ($9.99/mo) before canceling entirely.
⚠️ Watch out
If you subscribed through Apple, Google, Roku, or Amazon, you must cancel through their subscription settings — not on max.com.
Your profiles, watchlist, and viewing history are preserved for a period after cancellation.
Downloads become unavailable after your subscription ends.
If you were previously on HBO Max and were migrated to Max, your legacy pricing may not be available if you re-subscribe.
✗ Refund policy
Max does not offer prorated refunds. Your subscription remains active through the end of your billing period. Contact support for billing errors.
Frequently Asked Questions
Is Max the same as HBO Max?
Yes. HBO Max was rebranded to Max in 2023. If you had HBO Max, your account was automatically migrated. The cancellation process is the same.
Can I get a refund from Max?
Max does not typically offer refunds for partial billing periods. For billing errors, contact Max Help Center. If billed through Apple/Google, request a refund through their systems.
Will I lose access to HBO content if I cancel Max?
Yes. All HBO originals, movies, and Max exclusives require an active subscription. You only keep access to content you've purchased separately through other platforms.
What's the cheapest Max plan?
Max With Ads is $9.99/mo (or $99.99/year). It includes the same content library but with advertising and no offline downloads.
Free: refund window, cancel path, support angle, next moves, download, and optional account save. Upgrade only if you want the exact scripts and dispute checklist.