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How to Cancel Microsoft 365 — Step-by-Step Guide (2026)

⏰ 3-5 minutes medium Last Updated: 2026-05-22 $9.99/mo Reviewed by Bill Vampire Editorial Team

Microsoft 365 cancellation is done through your Microsoft account settings. You keep access to your OneDrive files and can still use the free web versions of Word, Excel, and PowerPoint after canceling.

Official account or cancellation path: Microsoft 365

Go to Microsoft Services page

Visit account.microsoft.com/services and sign in with your Microsoft account. Find your Microsoft 365 subscription in the list.

If you have multiple Microsoft accounts, make sure you're signed into the one with the subscription.

Click "Manage" next to Microsoft 365

Click "Manage" on your Microsoft 365 subscription (Personal or Family). Then click "Cancel" or "Turn off recurring billing".

Choose your cancellation option

Microsoft offers two options: turn off auto-renewal (keep access until expiry) or cancel immediately with a refund. Choose based on your preference.

If on an annual plan and within 60 days of purchase, choose immediate cancellation for a prorated refund.

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Confirm cancellation

Follow the remaining prompts and confirm. You'll receive an email confirmation. Your Office apps continue working until your subscription expires, then switch to read-only mode.

Download any files from OneDrive locally before your extra storage expires. You keep 5GB free storage.

⚠️ Watch out

✓ Refund may be possible

Microsoft offers prorated refunds within 60 days of purchase or annual renewal. After 60 days, you can turn off recurring billing and keep access through the end of your term. Contact Microsoft support for refund processing.

Frequently Asked Questions

Can I still use Word after canceling Microsoft 365?
The desktop apps switch to read-only mode. However, the free web versions at office.com (Word, Excel, PowerPoint) still work for basic editing.
Can I get a refund for Microsoft 365?
Yes. Microsoft offers prorated refunds for annual subscriptions if you cancel within 60 days of purchase or renewal. After 60 days, no refund but you keep access until the term ends.
What happens to my OneDrive files?
Files aren't deleted. If over 5GB, your account becomes read-only. Microsoft gives you time to download or delete files to get under the limit.
What's a free alternative to Microsoft 365?
Google Docs/Sheets/Slides (free with Google account), LibreOffice (free desktop suite), and Apple iWork (free on Apple devices) cover most needs.

Related Cancel Guides

Slack → Dropbox → Notion →

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⚖️ Legal & Financial Disclaimer

Bill Vampire is an independent consumer advocacy service and does not constitute a bank, financial institution, or legal counsel. The information, cancel scripts, and refund guides provided are for educational and consumer communication assistance purposes only. While we make every effort to verify cancel paths and merchant refund policies, terms change frequently. For complex legal dispute situations, cardholder disputes, or fraudulent credit card charges, we highly recommend consulting with your card issuing bank directly or contacting a certified legal professional.