Already charged? Stop the renewal first, then use the receipt to check the refund window and support path.
Check this Microsoft 365 charge →Microsoft 365 cancellation is done through your Microsoft account settings. You keep access to your OneDrive files and can still use the free web versions of Word, Excel, and PowerPoint after canceling.
Official account or cancellation path Microsoft 365
Visit account.microsoft.com/services and sign in with your Microsoft account. Find your Microsoft 365 subscription in the list.
Click "Manage" on your Microsoft 365 subscription (Personal or Family). Then click "Cancel" or "Turn off recurring billing".
Microsoft offers two options: turn off auto-renewal (keep access until expiry) or cancel immediately with a refund. Choose based on your preference.
Already charged? Keep the receipt and the cancellation confirmation. They are the useful part of a refund request.
Check my Microsoft 365 refund options →Follow the remaining prompts and confirm. You'll receive an email confirmation. Your Office apps continue working until your subscription expires, then switch to read-only mode.
Microsoft offers prorated refunds within 60 days of purchase or annual renewal. After 60 days, you can turn off recurring billing and keep access through the end of your term. Contact Microsoft support for refund processing.
Enter the amount and what happened. The free preview organizes the known cancel path, likely refund window, and the evidence to keep before you contact support.
The preview is free. The optional personalized Emergency Kit is a one-time $4.99 purchase. Or review a bill if you are unsure which charge to handle first.
Independent guidance
Bill Vampire is not a bank or law firm. Cancel paths and merchant policies can change. Contact the merchant first for an ordinary billing problem. Contact your card issuer promptly if you do not recognize a charge or believe it is fraudulent.