Already charged? Stop the renewal first, then use the receipt to check the refund window and support path.
Check this Substack charge →Substack is different from other services — you may have multiple paid newsletter subscriptions, each billed separately. You need to cancel each one individually through your payment settings.
Official account or cancellation path Substack
Visit substack.com/account/payments while signed in. This shows all your active paid subscriptions.
Your paid subscriptions are listed with their monthly/annual price. Click on the one you want to cancel.
Click the cancel or manage option for that specific publication. Confirm when prompted.
Already charged? Keep the receipt and the cancellation confirmation. They are the useful part of a refund request.
Check my Substack refund options →Confirm your cancellation. You keep access to the paid content until your billing period ends, then revert to free posts only from that newsletter.
Refunds are at the discretion of individual newsletter authors, not Substack. Contact the publication author directly. Substack provides no centralized refund system.
Enter the amount and what happened. The free preview organizes the known cancel path, likely refund window, and the evidence to keep before you contact support.
The preview is free. The optional personalized Emergency Kit is a one-time $4.99 purchase. Or review a bill if you are unsure which charge to handle first.
Independent guidance
Bill Vampire is not a bank or law firm. Cancel paths and merchant policies can change. Contact the merchant first for an ordinary billing problem. Contact your card issuer promptly if you do not recognize a charge or believe it is fraudulent.