The Example Charge
Assume a Canva Pro trial converts to an annual plan and a $119.88 transaction appears on the card. First confirm the billing account, transaction date, and payment channel.
Illustrative workflow: Canva Pro
Canva Pro $119.88 Trial Renewal: Worked Refund Request Example
This educational scenario shows how someone charged $119.88 after a Canva Pro trial could organize a prompt refund request. It is not a verified customer story or a promise that Canva will approve a refund.
Step 1: Instantly Cancel
Open Canva's Billing & plans settings and stop future renewal. Save the confirmation; cancellation usually prevents another charge but does not itself guarantee a refund of the current one.
Step 2: Collect Evidence
Save the receipt, billing-page screenshot, cancellation confirmation, and a short timeline. Note whether the subscription was used after the trial converted.
Step 3: Request Review
Use Canva's official support path to make a concise goodwill request with the transaction details and evidence. Canva decides eligibility and timing under the terms that apply to the account.
Generate your refund case files
Tell Bill Vampire what unwanted renewal or trial charge you are facing. We organize the details into a structured request; Canva makes the refund decision.
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