Already charged? Stop the renewal first, then use the receipt to check the refund window and support path.
Check this Xbox Game Pass charge →Xbox Game Pass is managed through your Microsoft account. Cancellation is straightforward — you keep any games purchased at the member discount, but lose access to the Game Pass library.
Official account or cancellation path Xbox Game Pass
Visit account.microsoft.com/services and sign in with your Microsoft account. Find Xbox Game Pass in your subscriptions list.
Click "Manage" on your Game Pass subscription (Ultimate, Core, or PC Game Pass).
Choose to cancel the subscription or turn off recurring billing. Your access continues until the end of your paid period.
Already charged? Keep the receipt and the cancellation confirmation. They are the useful part of a refund request.
Check my Xbox Game Pass refund options →Confirm your choice. Game Pass library access ends when your current period expires. Games purchased at member discounts remain yours.
Microsoft offers refunds within 14 days of purchase. Contact Xbox support at support.xbox.com. After 14 days, refunds are at Microsoft's discretion.
Enter the amount and what happened. The free preview organizes the known cancel path, likely refund window, and the evidence to keep before you contact support.
The preview is free. The optional personalized Emergency Kit is a one-time $4.99 purchase. Or review a bill if you are unsure which charge to handle first.
Independent guidance
Bill Vampire is not a bank or law firm. Cancel paths and merchant policies can change. Contact the merchant first for an ordinary billing problem. Contact your card issuer promptly if you do not recognize a charge or believe it is fraudulent.